User Support Services PG Webinar: Using the Goal-Based Approach for Successful Office 2013 Rollouts

When:  Jul 29, 2014 from 12:00 to 13:00 (ET)

Start Time by Time Zone:
  4:00 pm GMT
12:00 pm EDT
11:00 am CDT
10:00 am MDT
  9:00 am PDT

Description:
Encourage user adoption of Office 2013 with a goal-based approach. In this session, we will explore how to:

- Understand the business goals and objectives:

  • Why are we upgrading?
  • What are the business benefits of upgrading to Office 2013?

- Understand the users' goals and objectives:

  • How do our users work?
  • Which new features will have the biggest effect on their daily workflow?

- Create targeted blended training to address the business and user goals

- Market the rollout:

  • Clearly communicate the benefits of the upgrade to Office 2013 to get users excited and engaged

- Measure the training:

  • Based on the defined business and user goals, decide what would constitute a successful rollout and measure accordingly

- Apply the MS Office 2013 rollout learning toward a firm core competency program

We'll also provide tips for creating a continuous learning culture to keep the momentum going.

 

Speakers:
Sue Pasfield
, Founding Director, Capensys
Janis Richman, Director of Consulting, Capensys
John Attinger, Director of Training, Capensys

Sue, Janis and John have over 60 years of law firm training experience between them and have held various law firm positions including manager of training, helpdesk manager, consultant and e-learning provider. Contact Sue at spasfield@capensys.com, Janis at jrichman@capensys.com or John at jattinger@capensys.com.

REGISTER online here.



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